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Capture your companies telephone calls into IBM Content Manager or OnDemand from only £9,700

Many organisations face the dilemma of determining how and when it might be prudent to capture telephone calls. And, increasingly, those organisations, and the regulatory bodies that oversee their industries, are concluding that it could prove too expensive not to do anything.

e-ASL would like to introduce you to the IBM Content Manager and OnDemand Call Recording and Retrieval Smooth Start offering. An ideal way to kick start the inevitable process of capturing and managing your companies telephone conversations into your IBM central archive.

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Advancements in telephone call recording and retrieval technology enables the easy and fast capture and retrieval of telephone calls, providing significantly improved real time customer service, query resolution, and reduced business costs.  

Telephone calls can be quickly captured and retrieved with your companies index business rules, such as by customer name, date, phone number, call comments, length of calls, company names etc into IBM Content Manager or OnDemand. Indexed Telephone conversations resolves a serious issue, no longer loosing important telephone call files, improving audit readiness, and enables reduced staff costs relating to IT and Admin Retrieval Staff manually locating historic telephone call recordings.

Companies can now partly or totally record telephone conversations, this can be done manually or automatically, capturing archiving and retrieving relevant parts of a call, providing significant cost savings from reduced storage, backup, and retrieval advancements.

This e-ASL Call Recording & Retrieval Smooth Start offering provides a simple and easy 'future path' to move from old telephone call recording solutions.

	What's included in the price for e-ASL provide a starter pack - end to end Telephone Call Recording and Retrieval Solution? Software 2 X - Telephone Call Recording Desktop Software 1 X - KC Voice Call Recording Search & Replay 1 X - Client Database that holds the index records for the calls Hardware 2 X - KC Voice Call Recording Archive Desktop Kits 1 X - Windows 2000 PC, that stores the index and recorded calls Services e-ASL provide the end to end services required to deliver the telephone call recording and retrieval solution integrated to IBM Content Manager or OnDemand. Refer to the e-ASL Scope of Work for customer deliverables and completion criteria. Future Users! Additional Call Capture and Retrieval users can be added from as little as £550 per additional user, just buy and add more users as needed. At completion of the implementation e-ASL will invoice for the call recording and retrieval solution plus actual costs of expenses such as travel, accommodation, and per diem. Reference   Note This smooth start offering is made with the understanding that Knowledge Capture will be integrated into your existing call centre and Content Manager or OnDemand system. This e-ASL smooth start offering delivers the call recording and retrieval modules and features that integrate your call centre with the IBM Content Management offering.